Business Karma The Dalai Lama writes: ‘The word ‘Karma’ simply means ‘action’. So when we talk about our ‘Karma’ we are talking about our intentional (and unintentional) acts of body, speech and mind. And when we talk about the fruits of our Karma, we are talking about the consequences of those acts.’ The same is […]
Monthly archives: November 2016
The 4 Basic Behaviours of Service Excellence
The 4 Basic Behaviours of Service Excellence So much is written about customer experience that it often goes in one ear and out of the other. The key to success in any subject is to keep it simple and do it well. So, what are the 4 Key Basic Behaviours of Experience Excellence? Well, if […]
How can I be a better leader?
How can I be a better leader? I would guess that we all want to be better leaders – after all, better leaders get better results with less effort! So what do you need to do to become one? Here are a few rules and ideas for you. Remember all customers are volunteers – internal […]