Business Measures Flyer

The Business Measure Flyer is a simple comparison document to illustrate the different jobs of ‘lead’ and ‘lag’ measures, and specifically to highlight the critical business need for both to be used in a balanced and active way in all organisations. For more information on ‘lead’ and ‘lag’ measures, what ones work best and how to use them in a a balanced and effective way, please do contact us.

The Investors in Feedback People Audit

The Investors in Feedback People Audit: a powerful but deceptively simple audit of your mission, strategy, process, behaviour and results through the eyes and opinions of your people. This reveals what the real issues and opinions are in your organisation, and results in a structured plan to help you not only sort out any issues, but also capitalise effectively on your strengths. It is recommended that you do this annually or bi-annually (depending on your specific circumstances).

The Basic Investors in Feedback Customer Audit

The Basic Investors in Feedback Customer Audit is a snapshot of your real brand image and your reputation in the eyes and opinions of your customers. It will give you a starting point for development at a very cost-effective rate. It is then suggested that we work with you to integrate regular effective feedback processes throughout the year (run by you, or run by us: you choose), to help you develop and grow steadily and sustainably.

The 7 Deadly Sins of Feedback

A punchy and powerful ebook from feedback, sales and service guru Guy Arnold that looks at feedback systems from an experienced and constructively critical eye. There’s no point in having feedback systems that aren’t doing a great job (and most feedback systems aren’t), and there’s no point in gathering feedback if you don’t respond to it effectively and most organisations don’t). This is written in an engaging style that will not only help you get your feedback systems spot on, but also will give you some enjoyment along the journey!

Quick and Cunning Tips for Success in Sales

A short, powerful; and punchy ebook, written by sales and service guru, Guy Arnold, that gives you some genuinely actionable and often overlooked tips for success in sales … no matter what your role and no matter what your market. Download and read this today: you’ll be pleased you did!

Key Sales and Service Stats

This colourful and powerful info-graphic is brought to you by www.salesthroughservice.com and it powerfully illustrates the huge potential to get feedback and sales and service systems right … and the huge risk and unnecessary costs you take by not doing this effectively.

Key Sales and Service Stats : Info-graphic Part 1 of 2

Click the Icon above view a copy of the Sales Through Service : Key sales & Service Info-graphic (page 1 of 2)

Key Sales and Service Stats : Info-graphic Part 2 of 2

Click the Icon above view a copy of the Sales Through Service : Key sales & Service Info-graphic (page 2 of 2)