Services

You need high quality, high impact services and systems to give you peace of mind, so you can concentrate on your business, secure in the knowledge that this crucial area of your business is being handled by a trusted professional.

You want a suite of services that all work congruently and that you can pick and choose from to suit your needs

You want all this at fixed and transparent rates with a no nonsense satisfaction guarantee

So that’s exactly what we offer.

  • Customer Experience Audit

    You want to know what the REAL ‘word on the street’ is about you, yet it’s so hard to find the truth

    The output is:

        • A report outlining the true picture as the customer sees you
        • A clear set of suggestions on actions to address any issues and keep the customer talking about you for the RIGHT reasons

    Investment is:

        • Circa £250 – £300 per session (depending on numbers and business sector)
        • We suggest this is done quarterly in most cases (can be more frequent depending on your market)
  • People Audit

    An audit of your people and their opinions.

    The output is:

    • A plan to increase engagement and empowerment to help you make more money with less aggro

    Investment is:

    • Depending on the size of your Organisation
    • Between £45 and £450 per month
  • Reputation Audit

    An audit of your reputation: from both an Internal and External point of view

    The output is:

    A plan to make sure your systems continually boost reputation, loyalty and referrals

    Investment is:

    Depending on the size of your Organisation
    Between £150 and £700 per month

  • Systems Audit

    An audit of your systems & processes: both customer facing and non customer facing

    The output is:

    • A plan to make sure your systems continually boost customer engagement & loyalty, and drive sales

    Investment is:

    • Depending on the size of your Organisation
    • Between £150 and £700 per month
  • Referral Systems

    An audit of your referral systems & processes: with the aim of creating systems that deliver a continual stream of quality referrals for you

    The output is:

      • A plan to make sure your referral systems continually deliver results

    Investment is:

      • Depending on the size of your Organisation
      • Between £670 and £1500 (done annually)
  • Coaching & Training

    Coaching, Training and Business Advice to help you build Sales Through Service

    The output is:

    • Coaching, training and support to ensure you’re ‘fit for purpose’ in the world of the empowered customer and transparent online reputation

    Investment is:

    • Circa £670 per day
    • Fixed rate monthly coaching packages from £149 to £670 per month
  • IIF Accreditation

    Accreditation of your systems and processes so you can give your customers assurance of your quality and dedication in the field of customer feedback and loyalty. This is congruent with many aspects of ISO 9001

    The output is:

      • Accreditation that gives you gravitas in your market and enhances customer confidence and your attractiveness to them

    Investment is:

      • Nil
      • This is awarded free of charge after you engage our other services (accreditation follows audit) and attain certain quality standards in your systems and processes

Drop us a line .