How can we compete with online retailers? This is a question we help a lot of our customers with. The business landscape has changed dramatically, and this is affecting every business sector: the revolution that began with the world’s biggest bookstore online, now is effective goods and services in every sector around the world. Just […]
Tag archives: Great or Poor
How can we protect our reputation from malicious reviews?
How can we protect our reputation from malicious reviews? This is a question that more and more people are asking as reviews and online feedback sites become more and more popular, and there is a simple answer. You can’t control the reviews, but you can control how you treat the customer AND how you respond […]
Why doesn’t customer service training work?
Why doesn’t customer service training work? Because you can take a horse to water but you can’t make it drink. You people WANT to do a great job, but they are faced with a million things that are stopping them: How they are treated How they are feeling (this one is not really in your […]