In today’s hyper connected, value savvy global marketplace, your customers are becoming ever more the key and demanding. They can talk about you behind your back to the world at the touch of a button and the speed of light. To quote Jeff Bezos: ‘Your brand is what the customer says when you’re not in […]
Tag archives: investors
There is no such thing as a bad online review
In previous blogs we have discussed the power of feedback, and how important it is to get it right, do it obsessively, and make sure that it is done in a way that your customer engages with you, before they have left you, so that you can not only build your reputation with them, but […]