There’s no such thing as a ‘Bad’ online review How to turn negative reviews, fake or real into extra sales and PR. There’s a lot of talk about ‘bad’ online reviews, and the negative effect they can have on a Pub or Hotel business, and, indeed many acres of print have been devoted […]
Tag archives: online
How can we measure success?
How can we measure success? How can we measure success? Is this not the most important question in the universe? After all, what gets measured gets done. So, really the answer to this question lies in another question: what does ‘success’ mean to you? If success just means ‘as much money as possible’, then the […]
There is no such thing as a bad online review
In previous blogs we have discussed the power of feedback, and how important it is to get it right, do it obsessively, and make sure that it is done in a way that your customer engages with you, before they have left you, so that you can not only build your reputation with them, but […]