How do we get the most out of social media?

How do we get the most out of social media? There’s a lot of HYPE about social media, combined with a lot of activity, and usually very few real results – so here’s a very simple and effective approach. Focus on ‘getting it right’ first. People and organisations who are genuine, passionate, committed and attentive […]

Why feedback doesn’t work: manipulating feedback is like taking aspirin for a broken leg!

As feedback specialists, we help businesses organisations with all sorts of feedback on-line off-line, direct and indirect, immediate and delayed. (I bet you didn’t even know that there where so many variations!) Now, most people are beginning to realise that feedback only has value when it is transparent, and includes both positive and negative; but […]