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How can I develop my management skills?

How can I develop my management skills?

I would guess that we all want to be better managers – after all, better managers get better results with less effort! So what do you need to do to become one?

Here are a few rules and ideas for you.

  • Remember all employees are volunteers – they need to respect you in order to be motivated by you.
  • Have a crystal clear statement of what you and the Organisation are REALLY about (we call this a ‘customer focused mission’ but don’t worry about the name: if people are hyper clear on exactly what does and doesn’t matter to the team, and the values associated with it, then that’s the job done).
  • Lead the Mission by example, and never deviate (even when times are hard)
  • If you ever do have to deviate, tell your people why and when you’re returning, before any deviation happens.
  • Manage your time effectively
  • Communicate effectively at all levels – win/win thinking and agreements
  • Gather feedback through simple systems and ‘management by wandering about’obsessively
  • Ensure everyone else does the same
  • Use the feedback to understand people’s REAL needs, and Act effectively on feedback, little step by little step
  • Keep going: it doesn’t matter how slow you go, as long as you never stop!

Remember, there’s not a lot of difference between ‘a great manager’ and ‘a bit of a prat’ … focus on small things done brilliantly … by the inch it’s a cinch, by the yard it’s hard.

There’s your answer to ‘How can I be a better manager’?

 

For free resources and help with leadership and management systems that actually work, please drop us a line at support@salesthroughservice.com and we’ll send you our free ebooks on this subject.

 

 

How can I be a better leader?

How can I be a better leader?

I would guess that we all want to be better leaders – after all, better leaders get better results with less effort! So what do you need to do to become one?

Here are a few rules and ideas for you.

  • Remember all customers are volunteers – internal and external customers – they want you to be a great leader, so they have something worthwhile to follow.
  • See your internal customers as your no 1 priority – they’re the ones who need leading, inspiring and motivating to deal remarkably with your external customers
  • Have a crystal clear statement of what you and the Organisation are REALLY about (we call this a ‘customer focused mission’ but don’t worry about the name: if people are hyper clear on exactly what does and doesn’t matter to the Organisation, and the values associated with it, then that’s the job done).
  • Lead the Mission by example, and never deviate (even when times are hard)
  • If you ever do have to deviate, tell your people why and when you’re returning, before any deviation happens.
  • Manage your time effectively
  • Communicate effectively at all levels – win/win thinking and agreements
  • Gather feedback through simple systems and ‘management by wandering about’ obsessively
  • Ensure everyone else does the same
  • Use the feedback to understand people’s REAL needs, and Act effectively on feedback, little step by little step
  • Keep going: it doesn’t matter how slow you go, as long as you never stop!

 

Remember, there’s not a lot of difference between ‘a great leader’ and ‘a bit of a prat’ … focus on small things done brilliantly … by the inch it’s a cinch, by the yard it’s hard.

There’s your answer to ‘how can I be a better leader’?

 

For free resources and help with leadership and management systems that actually work, please drop us a line at support@salesthroughservice.com and we’ll send you our free ebooks on this subject.

 

 

Acres of Diamonds

Acres of Diamonds

In the famous story ‘Acres of Diamonds’ a wealthy farmer sells all he has in order to seek out a ‘river that runs over white sand between tall mountains’ because he’s sure he will there find acres of diamonds.

His search ruins and bankrupts him and he dies a pauper, far away and all alone. Back at his original farm, the new owner notices a glint in the stream as his camel stoops down to drink, so he scoops up some gravel only to find it is full of diamonds.

Of course, the point of this is that all you need is right there at your fingertips, and we’d suggest in Business it means this.

  • Your customers can tell you want you’re doing wrong and what you need to do to get it right
  • Your team can tell what you’re doing wrong and what you need to do to get it right
  • Your suppliers can also help you find your diamonds
  • And, above all, your lapsed customers and those who have been in touch with you but haven’t purchased from you will have acres of diamonds to share with you

Every time.

You just need to ask them properly (which VERY few Organisations do): sometimes they think they’re asking by doing ‘customer surveys’ or ‘suggestion schemes’, but these tend to be very barren on the diamond front because they’re the wrong tools!

So instead, most people instead waste vast amounts of time and money on quick fix marketing and searching for the Shangri La solutions to their problems.

And all the time, it’s right there in front of them.

Please contact us at support@salesthroughservice.com for our free SHORT ebook on this subject called ‘The 7 Deadly Sins of Feedback (and what to do about them)’!

 

 

How can we make more money?

How can we make more money?

OK, this is the question we answer for clients all the time, and I guess the 1st thing to do is to change it round:

From: How can we make more money?

To: How can we generate more demand for what we do?

After all, everything is just a market delivered by supply and demand.

And then this question will start to get the creative juices flowing with really great questions that, if answered well and delivered on, will result in a greater flow of money to you. (And this is true whether you’re the MD of a Fortune 500 Organisation or the newest employee in a small business).

  • How can we be more valuable?
  • What value is most desirable to our customer?
  • What value will they be wanting in the future?
  • What will they need to experience in order to rave about us?
  • What could we stop doing because it adds no value?
  • Where are we wasting time and resource but don’t yet know it?
  • How will we know the answers to all these questions?
  • How can we be more approachable and reliable?
  • How can we listen more closely, so they love us more?
  • How can we stand out from the crowd?
  • How can we get our message out more effectively?

And then, when we answer these questions and act on them, the question ‘How can we make more money?’ answers itself.

 

 

 

How can we measure success?

How can we measure success?

How can we measure success? Is this not the most important question in the universe?

After all, what gets measured gets done.

So, really the answer to this question lies in another question: what does ‘success’ mean to you?

If success just means ‘as much money as possible’, then the measure is easy … you just ruthlessly measure money (and be sure not to measure the number of people you upset as you trample all over them in this ruthless request for success).

Does this situation look somewhat familiar in some of the business activities all around us?

If, however, you want to think a little deeper, and perhaps have a slightly more mature attitude to success, you might consider that: ‘money is important, it helps me achieve what I want to in life, but I also need clear purpose and passion, and, besides, I’ll only ever be truly great at delivering what turns me on’.

So, in this case, a measure of progress and passion (and how others perceive this) will be your primary measure, followed by a measure of money, to make sure it’s also taking you in a positive direction (as a strictly secondary measure).

The first measure is a long term measure of deep success, that you will leave a lasting legacy with those around you on. The second measure is just a short term measure on beans … ‘do we have enough beans to keep doing what we’re truly great at?’

Please contact us at support@salesthroughservice.com for more information on lead and lag measures, and how to use measures effectively to generate true long term success at all levels.

success