Why doesn’t customer service training work?
Because you can take a horse to water but you can’t make it drink.
You people WANT to do a great job, but they are faced with a million things that are stopping them:
- How they are treated
- How they are feeling (this one is not really in your control, but how you identify and deal with this IS in your control)
- The way the organisation behaves
- The processes you employ
- The culture you promote
The only true answer to the oldest employment problem in the world (How can I make my people motivated and enthused to give great service?) lies in systems.
Great or Poor ® systems to produce a consistent and continually improving customer experience.
Sales through Service ® systems to enhance long and short term sales (and reduce costs) at every step.
In today’s’ hyper competitive transparent market, it’s unlikely that your organisation can thrive without starting to get this genuinely right.
‘Sales through Service’ is a proven and powerful set of systems to boost sales whilst also enhancing the customer experience – to receive a free ebook ‘The 7 Deadly Sins of Service’, please email firstname.lastname@example.org or visit http://www.salesthroughservice.com/free-sales-resources/